FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS
Why should I take up a Manipal ProLearn course?

Manipal ProLearn, a part of Manipal Global Education Services, offers a variety of professional certification courses across Technology, Digital Marketing, Data Sciences, Project Management, and Finance domains.

Carrying forward the Manipal legacy of over six decades in education, Manipal ProLearn helps working professionals and students to enhance their skills and fast-track their careers. Manipal ProLearn has partnered with industry leaders like Google, Microsoft, AWS Educate, EY, Sandbox, Manipal Academy of Higher Education, and Chartered Institute of Management Accountants (CIMA) to provide quality courses that add to your skill set.

We have redefined learning in the professional certification program space with a wide range of course options taught by expert faculty on an award-winning learning platform. Benchmarked against global certification standards of PMI®, CIMA, PMBOK® etc., our course content is designed and developed by industry experts. Not only are these certification courses good for skill enhancement, but with industry-recognized certification, they are also a great value-add to one's resume. Over the last two years, more than 80,000 learners have advanced their careers with the help of our courses.

What are the highlights of the teaching methodology at Manipal ProLearn?

We offer flexible learning by delivering courses in three modes: Online (self-learning), Online (live sessions by experts), and Face-to-face Classroom Sessions, to suit each learner's schedule. The learning platform is a blend of offline and online learning. We pride ourselves in having some of the world's finest trainers working with us on the most sought-after certification courses. With the help of subject matter experts and industry professionals, we design and develop courseware, tailor-made for the various requirements.

Do I have to clear any entrance (screening) test before taking up the course?

Currently, none of the courses have an entrance test. But some certifications might have their prerequisites, which are mentioned on the respective course pages.

How do I enroll for a course that I’m interested in?

After choosing the course(s), which you would like to pursue, click on the ‘’Enroll’’ button. This takes you to the next steps

  1. Order Summary, &
  2. Billing and Payment

Please fill up the necessary details to finally confirm the filled form details. Next, click on pay.

For DD/NEFT payments, access to course material is provided on realization of payment. Clicking on “My Courses” from the menu will show the course purchased with “pending” status.

 

Once I have enrolled for a course, how do I access it?

On successful payment, you will be automatically logged onto Manipal ProLearn. You should set the password and optionally, update your profile. Clicking on “My Courses” from the menu will show the course purchased with “pending” status. Once payment is received, the “Launch Course” option will be activated and visible.

What type of support can I expect in terms of course material, assessment, evaluation, feedback, discussion forums, mentoring etc.?

Once you have enrolled in a course, you will receive a welcome email and a telephonic call from our customer support team. The features offered as part of the course will be explained clearly by our representative and also will also be listed in the mail correspondence.

Besides, our Customer Support team is available between 8 AM to 8 PM every day to help students on any course related issues.

Will I be able to access the course material post-completion too?

The course material access will be active till the validity of your course that is 12 months from the date of your enrolment.

How will successful completion of the course improve my job prospects?

Manipal ProLearn gives learners an edge when it comes to employment opportunities. By partnering with industry leaders to provide quality courses, we add to your individual skill set and make you industry ready. Also, the constantly expanding list of top-end knowledge partners ensures that learners are exposed to the latest developments and trends across sectors.

What should I do if I face any issues?

In case you come across any issue, please write to us at support@manipalprolearn.com and we will be happy to assist you. 

Do you have a refund policy if I am not satisfied with the course and want to withdraw? Is there a timeframe for the same?

All refund requests received by Manipal ProLearn are processed through the same gateway within 14 working days of receiving the request. For any exceptional cases where you have not received the refund amount, please write to us at support@manipalprolearn.com. We shall get back to you with an update on your refund request or valid reasons in case of rejections.

I have made the payment but my course access has not been activated yet?

Your course access is activated on receipt of payment from Manipal ProLearn. Course activation usually does not happen when status of payment is not reflected in the system or shows as failed. Sometimes, the welcome mail may get delivered to the Spam/Junk folder of your mailbox. Please check your Spam/Junk folders to ensure you receive this communication. If you still face issues in getting the access to our online course material, please write to us at support@manipalprolearn.com.